5 Things to Check Before Selecting a National Title Agency

Finding a national title agency that suits your business needs and meets those of your clients is critical to obtaining repeat business. Customers will project their experience with a title agency you referred them to onto your business, so choose one that reflects your business practices and dedication to the customer. Here are a few other things to look for when selecting a national title company:

Out-of-state Titles

A national title agency gives you an advantage. They can handle your local work and your out-of-state titles. Select an agency with expertise and the multi-state credentials. Some national companies are “national” in title only because of one large national client. Look for a company with offices in other states and the personnel to handle your needs.

Customer Service

Everyone thinks their customer service is good but often operations get too big too fast. They lose the connection to the customer. Look for a title company that places the client first, that rewards its employees for going above and beyond for the customer. Select a company with the personal touch that believes good communication is the cornerstone for building a relationship. A good national title company shoots for referrals and repeat business. It doesn’t operate with a one-and-done mentality of processing as many closings as possible.

In-house Competency

In order to handle overflow, lots of title companies outsource to closing freelancers so you’re never sure who’s working on your customer’s closing. You think there’s someone in-house diligently working on it, only to find there’s minimal oversight of a non-employee.

Don’t place your customers’ closings in the wrong hands. Choose a national title company with experience, one that requires the highest competencies from its employees, including continuing education that surpasses the industry requirements.

Technology

Technology should never replace human relationships but it can allow a much more efficient workflow and reduce the possibilities of errors. Look for a title company that uses up-to-date, industry preferred software such as ResWare™.

Independence

The majority of title companies are owned by and/or affiliated with law offices, builders, real estate companies, underwriters, or lenders. They’re not representing your best interests or your customers. They must represent their parent company’s interests. These affiliations also misrepresent the company’s success as they are spoon-fed by their parent entity.

Look for a title company that has been successful without the help of affiliated business arrangements and guaranteed contracts. Neutrality/independence is essential so you can be certain the title agency has no (additional) financial interest in your transaction. Understand the origins of the title company you’re working with and you’ll better understand who they’re looking out for.

If you choose a company that’s all about the numbers, that’s all you’ll ever be to them. As a loan officer, you want to build an ongoing relationship with a title company so that you can refer customers to them with confidence that they will be taken care of the way you would.

At Bay National Title Company we have one goal — creating a better closing experience for the customer. Every decision we make is weighed by that factor. You can be confident when you refer a customer to us, we will be solicitous of their needs and provide them with the information and experience required. That’s just what we do around here.

Contact us today to and you’ll notice our difference right away.

***Disclaimer: ReswareTM is not affiliated with Bay National Title Company. Resware is a trademarked product of Adeptive.